How To Fix QC163 - Internet Transaction Server not available

SAP Error Message - Details

• Message type: E = Error

• Message class: QC - QM: Certificates

• Message number: 163

• Message text: Internet Transaction Server not available

What causes this issue?

No connection to the Internet Transaction Server could be established.
Either output processing was not accessed from the Internet browser, or
there is temporarily no connection to the Internet Transaction Server.

System Response

Output processing is canceled and the status is set to "Incorrectly
processed".

How to fix this error?

Try again later to process the output from the Internet.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QC163 - Internet Transaction Server not available ?

  The SAP error message QC163, which states "Internet Transaction Server not available," typically indicates that the system is unable to connect to the Internet Transaction Server (ITS) for processing web-based transactions. This can occur due to various reasons, including configuration issues, network problems, or service availability.
  Causes:
  
  Service Not Running: The Internet Transaction Server (ITS) service may not be running on the server.
  Network Issues: There may be network connectivity issues preventing access to the ITS.
  Configuration Errors: Incorrect configuration settings in the SAP system or ITS can lead to this error.
  Firewall Restrictions: Firewalls or security settings may be blocking access to the ITS.
  URL Issues: The URL used to access the ITS may be incorrect or outdated.
  SAP Notes: There may be specific SAP Notes that address known issues with the ITS.
  
  Solutions:
  
  Check ITS Service: Ensure that the Internet Transaction Server is running. You can check this in the SAP system or through the server management interface.
  Network Connectivity: Verify that there are no network issues. You can test connectivity to the ITS server using tools like ping or traceroute.
  Review Configuration: Check the configuration settings for the ITS in the SAP system. Ensure that the settings are correct and match the expected parameters.
  Firewall Settings: Review firewall settings to ensure that they are not blocking access to the ITS. You may need to work with your network/security team to adjust these settings.
  Correct URL: Verify that the URL you are using to access the ITS is correct. Ensure that it points to the right server and port.
  Check SAP Notes: Look for any relevant SAP Notes that may provide additional guidance or patches related to the ITS. You can search the SAP Support Portal for specific notes related to QC163.
  Restart Services: If the service is running but still not accessible, consider restarting the ITS service or the entire server if necessary.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring and troubleshooting the Internet Transaction Server.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to diagnose and resolve the QC163 error related to the Internet Transaction Server.