How To Fix QC050 - Customer order item &1 &2 was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: QC - QM: Certificates

• Message number: 050

• Message text: Customer order item &1 &2 was not found

What causes this issue?

The customer order item &V1& &V2& was not found although it was
indicated in the delivery item &V3& &V4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QC050 - Customer order item &1 &2 was not found ?

  The SAP error message QC050 indicates that a specific customer order item could not be found in the system. This error typically arises in the context of quality management processes, particularly when dealing with quality inspections or notifications related to customer orders.
  Cause:
  
  Incorrect Order Number or Item: The order number or item number provided may be incorrect or does not exist in the system.
  Order Deletion: The customer order or item may have been deleted or archived, making it unavailable for processing.
  Authorization Issues: The user may not have the necessary authorizations to view or access the specified customer order item.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to discrepancies.
  Configuration Issues: There may be configuration issues in the quality management module or related areas that prevent the system from recognizing the order item.
  
  Solution:
  
  Verify Order and Item Numbers: Double-check the customer order number and item number for accuracy. Ensure that they are entered correctly.
  Check Order Status: Confirm that the customer order and item are still active and have not been deleted or archived.
  Review Authorizations: Ensure that the user has the necessary permissions to access the customer order item. If not, contact your SAP security administrator.
  Data Consistency Check: Run consistency checks in the system to identify any data issues. This may involve checking for missing or inconsistent data in related tables.
  Consult with IT Support: If the issue persists, consult with your SAP support team or IT department to investigate potential configuration or synchronization issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VA03 (Display Sales Order) or CO03 (Display Production Order) to check the status of the order.
  Quality Management Module: Familiarize yourself with the quality management processes in SAP, as this error is often related to quality inspections or notifications.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  Documentation: Review SAP documentation related to customer orders and quality management for further understanding of how these components interact.
  
  If the problem continues after following these steps, it may be necessary to escalate the issue to SAP support for further investigation.