How To Fix QAM102 - Error when saving shared object memory

SAP Error Message - Details

• Message type: E = Error

• Message class: QAM - General Message Class for Quality Issue Management

• Message number: 102

• Message text: Error when saving shared object memory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QAM102 - Error when saving shared object memory ?

  The SAP error message QAM102 indicates an issue related to shared object memory when trying to save data in the Quality Management (QM) module. This error typically arises due to insufficient memory allocation or configuration issues in the SAP system.
  Cause:
  
  Insufficient Shared Memory: The most common cause of this error is that the shared memory allocated for the SAP instance is insufficient to handle the current workload or data being processed.
  Configuration Issues: Incorrect configuration settings in the SAP system related to memory management can lead to this error.
  High Load: A high number of concurrent users or processes can lead to memory exhaustion.
  Memory Leaks: If there are memory leaks in the application or custom code, it can lead to the exhaustion of shared memory.
  
  Solution:
  
  
  Increase Shared Memory Allocation:
  
  You can increase the shared memory allocation in the SAP profile parameters. Look for parameters like shmmax, shmmin, and shmall in the operating system settings.
  Adjust the abap/heap_area_dia and abap/heap_area_nondia parameters in the SAP instance profile to allocate more memory for dialog and non-dialog processes.
  
  
  
  Check and Optimize Configuration:
  
  Review the SAP instance profile settings to ensure they are optimized for your system's workload.
  Use transaction RZ10 to modify the instance profile and apply changes.
  
  
  
  Monitor System Performance:
  
  Use transaction ST02 (Tune Summary) to monitor memory usage and identify any bottlenecks.
  Check for any long-running processes or transactions that may be consuming excessive memory.
  
  
  
  Restart the SAP Instance:
  
  In some cases, a simple restart of the SAP instance can clear temporary memory issues.
  
  
  
  Review Custom Code:
  
  If you have custom ABAP code, review it for potential memory leaks or inefficient memory usage.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  RZ10: To change instance profile parameters.
  ST02: To monitor memory usage.
  SM37: To check for long-running jobs that may be consuming resources.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for guidelines on memory management and performance tuning.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.