How To Fix QACT028 - One request deleted from the worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: QACT - TMS: Quality Assurance & Check Tools

• Message number: 028

• Message text: One request deleted from the worklist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QACT028 - One request deleted from the worklist ?

  The SAP error message QACT028, which states "One request deleted from the worklist," typically occurs in the context of Quality Management (QM) or related modules when a request (such as a quality notification or inspection lot) is removed from the worklist due to certain conditions. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Manual Deletion: The request may have been manually deleted by a user or through a process that cleans up the worklist.
  Status Change: The status of the request may have changed, leading it to no longer qualify for display in the worklist.
  Completion of Process: The request may have been completed or closed, which would remove it from the active worklist.
  Authorization Issues: The user may not have the necessary authorizations to view the request, leading to its removal from the worklist.
  System Configuration: Certain configurations in the system may dictate how requests are handled and displayed in the worklist.
  
  Solutions:
  
  Check Request Status: Verify the status of the request in question. If it has been completed or closed, it will not appear in the worklist.
  Review User Authorizations: Ensure that the user has the appropriate authorizations to view the request. This can be checked in the user roles and profiles.
  Consult Change Logs: Look at the change logs or audit trails to see if the request was deleted or modified by another user.
  Recreate the Request: If the request was deleted and needs to be processed, it may need to be recreated.
  System Configuration Review: Consult with your SAP Basis or configuration team to review any settings that might affect the worklist behavior.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW28 (for notifications) or QA32 (for inspection lots) to manage and view requests.
  Documentation: Review SAP documentation related to Quality Management and worklist management for more detailed insights.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and address the issue related to the QACT028 error message effectively.