How To Fix QA267 - You cannot correct the actual quantity, since a serial number is required

SAP Error Message - Details

• Message type: E = Error

• Message class: QA - QM : Inspection lots

• Message number: 267

• Message text: You cannot correct the actual quantity, since a serial number is required

What causes this issue?

You cannot make an actual quantity correction for the current
inspection lot, since serial numbers are required for goods movements
of this material.

System Response

You cannot access the transaction.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QA267 - You cannot correct the actual quantity, since a serial number is required ?

  The SAP error message QA267 indicates that you cannot correct the actual quantity in a quality inspection because a serial number is required for the material being processed. This typically occurs in the context of quality management (QM) when dealing with materials that are serialized.
  Cause:
  
  Serial Number Requirement: The material in question is configured to require serial numbers, and the system expects a serial number to be associated with the quantity you are trying to correct.
  Quality Inspection Lot: The quality inspection lot you are working with may have been created for a serialized material, and thus, any adjustments to the actual quantity must be linked to specific serial numbers.
  Incorrect Transaction: You may be using a transaction that does not support the correction of quantities for serialized materials.
  
  Solution:
  
  Enter Serial Numbers: When correcting the actual quantity, ensure that you are entering the required serial numbers for the items you are adjusting. This may involve specifying the serial numbers in the transaction you are using.
  Use the Correct Transaction: Make sure you are using the appropriate transaction code that supports serial number management. For example, if you are using transaction code QA11 (Record Results) or QA12 (Change Results), ensure that you are following the correct steps for serialized materials.
  Check Material Master Settings: Verify the material master settings for the material in question. Ensure that the serial number management is correctly configured and that the material is set up to require serial numbers.
  Consult Documentation: Review SAP documentation or help files related to quality management and serial number handling to ensure you are following the correct procedures.
  
  Related Information:
  
  Quality Management (QM): This module in SAP is responsible for managing quality inspections, including the handling of inspection lots and results.
  Serial Number Management: This feature allows tracking of individual items through their unique serial numbers, which is crucial for certain industries (e.g., electronics, pharmaceuticals).
  SAP Notes and Support: If the issue persists, consider checking SAP Notes for any known issues or patches related to this error message. You can also reach out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the QA267 error and successfully correct the actual quantity for the serialized material.