How To Fix Q6340 - Records not inserted in infostructure & (forbidden characters)

SAP Error Message - Details

• Message type: E = Error

• Message class: Q6 - Archive Information System

• Message number: 340

• Message text: Records not inserted in infostructure & (forbidden characters)

What causes this issue?

You tried to insert archive information structure entries where entries
already exist. A check of existing, identical data was not possible.
This is because the record to be checked alphanumerical but it contains
hexadecimal characters (x'00').

System Response

Structure data cannot be entered completely. The fill status will be set
to "incorrect".

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q6340 - Records not inserted in infostructure & (forbidden characters) ?

  The SAP error message Q6340, which states "Records not inserted in infostructure & (forbidden characters)," typically occurs when there are issues with the data being processed for Quality Management (QM) infostructures. This error indicates that the system has encountered forbidden characters in the data that it is trying to insert into the infostructure.
  Causes:
  
  Forbidden Characters: The data being processed may contain special characters or symbols that are not allowed in the infostructure. This can include characters like @, #, $, %, etc.
  Data Format Issues: The data may not conform to the expected format or length defined for the infostructure fields.
  Configuration Issues: There may be configuration settings in the infostructure that restrict certain types of data or characters.
  Data Source Problems: The source of the data (e.g., inspection lots, quality notifications) may have records with invalid characters.
  
  Solutions:
  
  Identify Forbidden Characters: Review the data being processed to identify any forbidden characters. You can use transaction codes like SE16 or SE11 to check the relevant tables for invalid entries.
  Data Cleansing: Cleanse the data by removing or replacing forbidden characters. This can be done through data processing tools or scripts.
  Validation Rules: Implement validation rules in your data entry processes to prevent the entry of forbidden characters in the first place.
  Check Configuration: Review the configuration of the infostructure to ensure that it is set up correctly and does not impose unnecessary restrictions on the data.
  Testing: After making changes, test the data insertion process again to ensure that the error does not recur.
  
  Related Information:
  
  Infostructures in SAP QM: Infostructures are used in SAP to summarize and analyze quality-related data. They are essential for reporting and decision-making in quality management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  QINFO: To view infostructure data.
  QK01: To create or modify infostructures.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for specific notes in the SAP Support Portal.
  Documentation: Refer to SAP documentation for guidelines on data formats and restrictions for infostructures.
  
  By addressing the root cause of the forbidden characters and ensuring that the data conforms to the expected standards, you should be able to resolve the Q6340 error and successfully insert records into the infostructure.