How To Fix Q5021 - Calling is not allowed in this status

SAP Error Message - Details

• Message type: E = Error

• Message class: Q5 - Messages for BAPIs in results recording

• Message number: 021

• Message text: Calling is not allowed in this status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message Q5021 - Calling is not allowed in this status ?

  The SAP error message Q5021 ("Calling is not allowed in this status") typically occurs in the context of Quality Management (QM) processes, particularly when trying to perform an action that is not permitted due to the current status of a quality notification, inspection lot, or other related objects.
  Cause:
  The error usually arises when:
  
  Status Restrictions: The object (e.g., inspection lot, quality notification) is in a status that does not allow the action you are trying to perform. For example, you might be trying to change the status of a quality notification that is already closed or completed.
  Workflow Issues: The workflow associated with the object may not be in a state that allows further actions.
  Authorization Issues: The user may not have the necessary authorizations to perform the action in the current status of the object.
  
  Solution:
  To resolve the Q5021 error, consider the following steps:
  
  
  Check Object Status: Review the status of the object you are trying to work with. Ensure that it is in a status that allows the action you want to perform. You can do this by navigating to the relevant transaction (e.g., QA32 for inspection lots, QM notifications) and checking the status.
  
  
  Change Status Appropriately: If the object is in a status that does not allow the action, you may need to change its status to one that does. This might involve completing previous steps in the process or using specific transactions to change the status.
  
  
  Review Workflow: If the object is part of a workflow, ensure that the workflow is correctly configured and that the object is in the appropriate state to allow further actions.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to perform the action. If you suspect an authorization issue, contact your SAP security team to verify your permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the status management of the object you are working with.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or fixes related to this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the QM module, such as:
  
  QA32: Display Inspection Lots
  QM01: Create Quality Notification
  QM02: Change Quality Notification
  
  
  User Manuals: Review user manuals or training materials related to Quality Management processes in SAP for better understanding and troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.