How To Fix Q2339 - Internal error: action unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: Q2 - Messages for Development Classes SDBO and SDBA

• Message number: 339

• Message text: Internal error: action unknown

What causes this issue?

An action was found that is not defined in table SDBAC.

System Response

Operation terminated.

How to fix this error?

Contact SAP.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q2339 - Internal error: action unknown ?

  The SAP error message Q2339, which states "Internal error: action unknown," typically indicates that there is an issue within the SAP system that is not being handled correctly. This error can arise from various underlying causes, and troubleshooting it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: There may be misconfigurations in the Quality Management (QM) module or related settings.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to unexpected behavior.
  Custom Code: If there are custom enhancements or modifications in the system, they might be causing conflicts.
  System Bugs: There could be bugs in the SAP version you are using that lead to this error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the action may trigger this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the QM module to ensure everything is set up correctly. Pay special attention to any recent changes.
  Data Validation: Run data consistency checks to identify and correct any inconsistencies in the data.
  Review Custom Code: If there are any custom developments, review the code for potential issues. You may need to debug the code to identify the root cause.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches can resolve known bugs.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QA32 (for quality inspection) or QA01 (for creating inspection lots) to see if the error occurs in specific transactions.
  Debugging: If you have access to debugging tools, you can use transaction SE80 or SE37 to analyze the function modules or programs involved when the error occurs.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the Q2339 error and implement a suitable solution.