How To Fix PZ038 - > There are inconsistencies between payment request and document

SAP Error Message - Details

• Message type: E = Error

• Message class: PZ - Messages: Payment program for payment requests

• Message number: 038

• Message text: > There are inconsistencies between payment request and document

What causes this issue?

A value, which has to be the same in both the payment request and
assigned document, is different.
Values that have to be the same include, for example, the following
corresponding amounts:
WRBTR Amount in document currency
DMBTR Amount in local currency
DMBE2 Amount in second local currency
DMBE3 Amount in third local currency

System Response

The payment request is not paid.

How to fix this error?

Contact SAP about this error.
Send your message to the component from which the payment request was
generated.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PZ038 - > There are inconsistencies between payment request and document ?

  The SAP error message PZ038, which states "There are inconsistencies between payment request and document," typically occurs in the context of payment processing within the SAP system. This error indicates that there is a mismatch or inconsistency between the payment request and the associated document (such as an invoice or a purchase order).
  Causes of Error PZ038
  
  
  Data Mismatch: The payment request may contain data that does not match the corresponding document. This could include discrepancies in amounts, dates, or other key fields.
  
  
  Document Status: The document associated with the payment request may be in a status that does not allow for payment processing (e.g., it may be blocked or not fully posted).
  
  
  Currency Issues: If the payment request and the document are in different currencies, this could lead to inconsistencies, especially if currency conversion rates are not properly applied.
  
  
  Incomplete Data: Required fields in either the payment request or the document may be incomplete or incorrectly filled out.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are causing the inconsistency, such as payment terms or payment methods that do not align.
  
  
  Solutions to Error PZ038
  
  
  Review Payment Request and Document: Check the payment request and the associated document for any discrepancies. Ensure that all relevant fields match, including amounts, dates, and document numbers.
  
  
  Check Document Status: Verify the status of the document in question. If it is blocked or not fully processed, resolve those issues before attempting to process the payment again.
  
  
  Currency Verification: Ensure that both the payment request and the document are in the same currency or that the currency conversion is correctly applied.
  
  
  Complete Missing Data: Make sure that all required fields in both the payment request and the document are filled out correctly.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP configuration team to review the settings related to payment processing, payment terms, and payment methods.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (such as F110 for automatic payment transactions) to analyze the payment run and identify specific issues.
  
  
  SAP Notes and Support: Check for any SAP Notes related to this error message. SAP frequently releases updates and patches that may address known issues.
  
  
  Testing in a Sandbox Environment: If possible, replicate the issue in a sandbox environment to test potential solutions without affecting the production system.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions), FB60 (Enter Incoming Invoices), and FB70 (Enter Outgoing Invoices) to navigate through the payment process effectively.
  
  
  Documentation: Refer to SAP documentation or user manuals for detailed guidance on payment processing and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  
  By following these steps, you should be able to identify and resolve the inconsistencies causing the PZ038 error in your SAP system.