How To Fix PUR_SALESORDER006 - No internal Customer number found (&1: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: PUR_SALESORDER - Web Services Purchasing

• Message number: 006

• Message text: No internal Customer number found (&1: &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PUR_SALESORDER006 - No internal Customer number found (&1: &2) ?

  The SAP error message PUR_SALESORDER006 indicates that there is no internal customer number found for the specified parameters. This error typically occurs in the context of sales order processing, where the system is unable to locate a valid customer record based on the provided information.
  Cause:
  
  Missing Customer Master Data: The internal customer number may not exist in the system. This can happen if the customer has not been created or if the customer data has been deleted or archived.
  Incorrect Customer Number: The customer number provided in the sales order may be incorrect or mistyped.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or external databases), there may be synchronization issues leading to missing customer data.
  Configuration Issues: There may be configuration issues in the system that prevent the proper retrieval of customer data.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify if the customer number exists.
  If the customer does not exist, create a new customer record using transaction XD01 (for creating a customer).
  
  
  
  Verify Input Data:
  
  Double-check the customer number entered in the sales order for any typos or errors.
  Ensure that the correct customer number is being used for the specific sales order.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems, check for any synchronization issues. Ensure that the customer data is correctly replicated across systems.
  
  
  
  Configuration Check:
  
  Review the configuration settings related to customer data in your SAP system. Ensure that all necessary settings are correctly configured to allow for customer data retrieval.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or SAP Basis team to investigate any underlying issues with the database or system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD01 - Create Customer
  XD02 - Change Customer
  XD03 - Display Customer
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for sales order processing and customer master data management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the PUR_SALESORDER006 error message.