How To Fix PUR_SALESORDER002 - Order determination failed (customer &1; purchase order &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: PUR_SALESORDER - Web Services Purchasing

• Message number: 002

• Message text: Order determination failed (customer &1; purchase order &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PUR_SALESORDER002 - Order determination failed (customer &1; purchase order &2) ?

  The SAP error message PUR_SALESORDER002 indicates that there was a failure in the order determination process for a specific customer and purchase order. This error typically arises in the context of sales order processing and can be caused by several factors. Below are the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Missing Master Data: The customer master data or material master data may be incomplete or missing. This includes missing sales area data, pricing information, or other relevant details.
  
  
  Incorrect Configuration: The configuration settings for sales order processing, such as the sales organization, distribution channel, or division, may not be set up correctly.
  
  
  Incompatible Document Types: The document type of the purchase order may not be compatible with the sales order type being processed.
  
  
  Availability Check Issues: There may be issues with the availability check settings, which can prevent the system from determining the correct order.
  
  
  Pricing Issues: If there are issues with pricing conditions or if the pricing procedure is not correctly assigned, it can lead to order determination failures.
  
  
  Custom Logic: Any custom enhancements or user exits that affect order determination may be causing the error.
  
  
  Solutions:
  
  
  Check Master Data: Verify that the customer master data and material master data are complete and correctly configured. Ensure that all necessary sales area data is maintained.
  
  
  Review Configuration: Check the configuration settings in the SAP system for sales order processing. Ensure that the sales organization, distribution channel, and division are correctly set up.
  
  
  Document Type Compatibility: Ensure that the document types being used are compatible with each other. Check the settings in the configuration for sales document types.
  
  
  Availability Check Settings: Review the availability check settings in the material master and ensure that they are correctly configured.
  
  
  Pricing Procedure: Check the pricing procedure assigned to the sales order and ensure that all necessary pricing conditions are maintained.
  
  
  Debugging Custom Logic: If there are any custom enhancements or user exits, review the code to identify any issues that may be causing the order determination to fail.
  
  
  Related Information:
  
  
  Transaction Codes: You may use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to test and troubleshoot the sales order process.
  
  
  Transaction Logs: Check the application logs (transaction code SLG1) for more detailed error messages that can provide additional context for the failure.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  
  
  Documentation: Review SAP documentation related to sales order processing and order determination for best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.