How To Fix PU765 - Unknown error in import of request &1 into &3(&4) (return code &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: PU - Upgrade and Transport Log Messages

• Message number: 765

• Message text: Unknown error in import of request &1 into &3(&4) (return code &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PU765 - Unknown error in import of request &1 into &3(&4) (return code &2) ?

  The SAP error message PU765 indicates an unknown error occurred during the import of a transport request into a target system. This error can arise from various underlying issues, and the return code provided in the message can help diagnose the problem further. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Transport Request Issues: The transport request itself may be corrupted or incomplete.
  Authorization Problems: The user performing the import may not have the necessary authorizations to execute the import.
  System Configuration: There may be configuration issues in the target system that prevent the import from completing successfully.
  Database Issues: Problems with the database, such as locks or connectivity issues, can lead to import failures.
  Version Mismatch: The source and target systems may be on different versions or support packs, leading to compatibility issues.
  Transport Directory Issues: Problems with the transport directory or file system permissions can also cause this error.
  
  Solutions:
  
  Check Transport Request: Verify the integrity of the transport request. You can do this by checking the logs in the Transport Management System (STMS) and ensuring that the request is complete and not corrupted.
  Review Authorizations: Ensure that the user performing the import has the necessary authorizations. You can check this in transaction SU53 or by reviewing the user roles.
  Check System Configuration: Review the configuration of the target system to ensure it is set up correctly for the import. This includes checking the transport routes and settings in STMS.
  Database Checks: Look for any database locks or connectivity issues. You can use transaction SM12 to check for locks and SM21 for system logs.
  Version Compatibility: Ensure that both the source and target systems are compatible in terms of version and support packs. If there is a mismatch, consider upgrading or aligning the systems.
  Transport Directory: Check the transport directory for any issues. Ensure that the file system permissions are correct and that the transport files are accessible.
  
  Related Information:
  
  Transaction Codes:
  
  STMS: Transport Management System
  SE01: Transport Organizer
  SE09/SE10: Workbench requests
  SM21: System Log
  SM12: Lock Entries
  SU53: Authorization Check
  
  
  Logs: Always check the transport logs for more detailed error messages. You can find these logs in the Transport Management System under the specific transport request.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with the error message details and any logs you have gathered.