How To Fix PTRM_WEB_UI156 - Receipt is not a merged receipt

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 156

• Message text: Receipt is not a merged receipt

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI156 - Receipt is not a merged receipt ?

  The SAP error message PTRM_WEB_UI156, which states "Receipt is not a merged receipt," typically occurs in the context of the SAP Travel Management module, particularly when dealing with travel expense receipts. This error indicates that the system is expecting a merged receipt (a receipt that combines multiple expenses into one) but the receipt being processed does not meet that requirement.
  Cause:
  
  Receipt Type: The receipt being uploaded or processed is not a merged receipt. This can happen if the user is trying to submit a single receipt when the system expects a merged one.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how receipts should be processed, and these settings may not align with the user's actions.
  Data Entry Errors: The user may have incorrectly entered or selected the receipt type, leading to this error.
  
  Solution:
  
  Check Receipt Type: Ensure that the receipt you are trying to submit is indeed a merged receipt. If it is not, you may need to create a merged receipt that combines the relevant expenses.
  Review Configuration: Consult with your SAP administrator or IT department to review the configuration settings related to receipt processing in the Travel Management module. Ensure that the settings align with your organization's policies and procedures.
  Correct Data Entry: Double-check the data entry for the receipt. Make sure that all required fields are filled out correctly and that the correct receipt type is selected.
  Consult Documentation: Refer to SAP documentation or user manuals for guidance on how to properly create and submit merged receipts.
  Training: If users frequently encounter this error, consider providing additional training on how to handle receipts in the SAP Travel Management system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps taken to resolve it.
  
  By following these steps, you should be able to address the PTRM_WEB_UI156 error and successfully process your receipts in SAP.