How To Fix PTRM_WEB_UI157 - You cannot unmerge this receipt; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 157

• Message text: You cannot unmerge this receipt; see long text

What causes this issue?

This receipt has already been stored and cannot be unmerged.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please delete the receipt. After that you will find the separated
receipts in the credit card buffer. You can then select the receipts and
assign them to a trip.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI157 - You cannot unmerge this receipt; see long text ?

  The SAP error message PTRM_WEB_UI157, which states "You cannot unmerge this receipt; see long text," typically occurs in the context of the SAP Retail Management (PTRM) module when dealing with receipts that have been merged. This error indicates that the system is preventing the unmerging of a receipt due to certain conditions or constraints.
  Cause:
  
  Receipt Status: The receipt you are trying to unmerge may be in a status that does not allow unmerging. For example, if the receipt has already been processed or finalized, the system may restrict changes.
  Business Rules: There may be specific business rules or configurations in place that prevent unmerging of receipts once they have been merged.
  Dependencies: There could be dependencies on other transactions or documents that are linked to the merged receipt, making it impossible to unmerge without affecting those dependencies.
  User Permissions: The user may not have the necessary permissions to perform the unmerge action.
  
  Solution:
  
  Check Receipt Status: Verify the status of the receipt you are trying to unmerge. If it is finalized or processed, you may need to reverse or cancel those transactions before attempting to unmerge.
  Review Business Rules: Consult with your SAP administrator or business process owner to understand the specific business rules that apply to receipt merging and unmerging in your organization.
  Check Dependencies: Investigate if there are any linked transactions or documents that are preventing the unmerge. You may need to address these dependencies first.
  User Permissions: Ensure that you have the appropriate permissions to perform the unmerge action. If not, contact your system administrator to request the necessary access.
  Consult Long Text: The error message suggests checking the long text for more details. This long text may provide specific information about why the unmerge is not allowed and what steps you can take.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP documentation for the PTRM module to understand the processes related to receipt management, including merging and unmerging.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about the transaction you are attempting.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.