How To Fix PTRM_WEB_UI111 - Number of passengers must be greater than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 111

• Message text: Number of passengers must be greater than zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI111 - Number of passengers must be greater than zero ?

  The SAP error message PTRM_WEB_UI111, which states "Number of passengers must be greater than zero," typically occurs in the context of travel management or related applications within SAP, particularly when dealing with travel bookings or reservations. This error indicates that the system requires at least one passenger to be specified for the transaction you are attempting to process.
  Cause:
  
  Missing Passenger Information: The most common cause of this error is that the user has not entered any passenger details in the booking or reservation form.
  Incorrect Data Entry: The user may have inadvertently left the passenger count field blank or entered a value of zero.
  System Configuration: There may be specific configurations or validations in the SAP system that enforce a minimum number of passengers for certain types of bookings.
  
  Solution:
  
  Enter Passenger Details: Ensure that you have entered at least one passenger in the relevant section of the booking form. Check that all required fields for the passenger are filled out correctly.
  Check Passenger Count: If there is a field specifically for the number of passengers, make sure it is set to a value greater than zero.
  Review Input Fields: Double-check all input fields related to passenger information to ensure that no fields are left blank.
  Consult Documentation: If you are unsure about the required fields, refer to the SAP documentation or user guide for the specific module you are using.
  Contact Support: If the issue persists after verifying the above steps, consider reaching out to your SAP support team or system administrator for further assistance. They may need to check for any underlying configuration issues or system errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Training: Ensure that users are trained on how to properly enter passenger information in the system to avoid this error in the future.
  System Updates: Keep your SAP system updated, as newer versions may have bug fixes or improvements that could resolve such issues.
  
  By following these steps, you should be able to resolve the PTRM_WEB_UI111 error and successfully complete your transaction.