How To Fix PTRM_WEB_UI109 - System configuration error: no countries with IGS support available

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 109

• Message text: System configuration error: no countries with IGS support available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI109 - System configuration error: no countries with IGS support available ?

  The SAP error message PTRM_WEB_UI109, which states "System configuration error: no countries with IGS support available," typically occurs in the context of the SAP Talent Management or SAP SuccessFactors modules. This error indicates that the system is unable to find any countries configured to support the Integrated Global Services (IGS) feature.
  Cause:
  
  
  Missing Configuration: The most common cause of this error is that the necessary country configurations for IGS are not set up in the system. This could mean that the countries that should support IGS are either not defined or not activated in the system settings.
  
  
  Incorrect Country Settings: The countries that are supposed to support IGS may not be correctly configured in the backend, or the relevant settings may be missing.
  
  
  System Version: Sometimes, the version of the SAP system may not support certain countries for IGS, or there may be a need for an update or patch.
  
  
  Solution:
  
  
  Check Country Configuration:
  
  Go to the configuration settings in your SAP system.
  Navigate to the area where country settings are defined (this may vary based on your specific SAP module).
  Ensure that the countries you need are listed and that they have IGS support enabled.
  
  
  
  Activate IGS for Countries:
  
  If the countries are not activated for IGS, you will need to activate them. This may involve setting specific flags or options in the configuration.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for your specific version and module to ensure that you are following the correct procedures for configuring IGS support.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as these may include important fixes or enhancements related to IGS.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration, consider reaching out to SAP Support for assistance. They can provide guidance specific to your system and configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the official SAP Help Portal for detailed information on IGS and country configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the PTRM_WEB_UI109 error message.