How To Fix PTRM_WEB_UI015 - Routing failed for unknown reason

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 015

• Message text: Routing failed for unknown reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI015 - Routing failed for unknown reason ?

  The SAP error message PTRM_WEB_UI015, which states "Routing failed for unknown reason," typically occurs in the context of the SAP Talent Management module, particularly when using the web user interface (UI). This error can arise due to various reasons, and troubleshooting it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the Talent Management settings or in the web UI configuration.
  Authorization Problems: The user may not have the necessary authorizations to access certain functionalities or data.
  Network Issues: Connectivity problems between the client and the SAP server can lead to routing failures.
  System Errors: There may be underlying system errors or bugs in the SAP system that are causing the routing to fail.
  Browser Compatibility: The web UI may not be compatible with the browser being used, leading to unexpected behavior.
  Session Timeouts: If the user session has timed out, it may result in routing failures.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the Talent Management module and ensure that everything is set up correctly. This includes checking the web UI configuration.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error. You may need to consult with your SAP security team.
  Network Diagnostics: Check the network connection and ensure that there are no issues with connectivity to the SAP server.
  System Logs: Review the system logs (transaction SLG1) for any related error messages that could provide more context about the failure.
  Browser Testing: Try accessing the web UI using a different browser or clearing the cache of the current browser to see if the issue persists.
  Session Management: Ensure that the user is logged in properly and that their session has not timed out. If necessary, log out and log back in.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Sometimes, there are known issues with specific versions of SAP software that have been documented and resolved in later updates.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it and any relevant logs.
  Documentation: Review the official SAP documentation for the Talent Management module and the web UI for any specific guidelines or troubleshooting steps related to routing issues.
  Community Forums: Engage with SAP community forums or user groups where other users may have encountered similar issues and can share their experiences and solutions.
  
  By following these steps, you should be able to identify the cause of the PTRM_WEB_UI015 error and implement a suitable solution.