How To Fix PTRM_WEB_UI013 - IGS not configured for country &1; contact your travel manager

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 013

• Message text: IGS not configured for country &1; contact your travel manager

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI013 - IGS not configured for country &1; contact your travel manager ?

  The SAP error message PTRM_WEB_UI013 indicates that the Integrated Global Services (IGS) is not configured for a specific country in the SAP system. This error typically arises in the context of travel management when users attempt to access travel-related functionalities that require IGS configuration.
  Cause:
  
  Missing Configuration: The IGS is not set up for the specified country in the SAP system. This could be due to a lack of necessary settings in the configuration tables or missing entries in the relevant customizing settings.
  Travel Management Settings: The travel management module may not have been fully configured to support the specific country, leading to this error when users try to access travel services.
  User Role/Authorization Issues: Sometimes, the user may not have the necessary roles or authorizations to access the IGS features for that country.
  
  Solution:
  
  Contact Travel Manager: As the error message suggests, the first step is to contact your travel manager or the person responsible for travel management in your organization. They can provide insights into whether the IGS is supposed to be configured for that country.
  Check Configuration:
  
  SPRO Configuration: Navigate to the SPRO transaction in SAP and check the configuration settings for travel management and IGS. Ensure that the country in question is included in the IGS settings.
  Country-Specific Settings: Verify that all necessary country-specific settings are in place, including travel policies, service providers, and any other relevant configurations.
  
  
  Authorization Check: Ensure that the user has the appropriate roles and authorizations to access the IGS functionalities. This may involve checking user roles in transaction PFCG.
  System Updates: If the configuration is correct but the error persists, check if there are any system updates or patches that need to be applied to resolve known issues related to IGS.
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for Travel Management and IGS for detailed configuration steps and requirements.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.