How To Fix PTRM_WEB_UI002 - No trip schemas returned by PTRM_WEB_CUSTOMIZING_GET

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 002

• Message text: No trip schemas returned by PTRM_WEB_CUSTOMIZING_GET

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI002 - No trip schemas returned by PTRM_WEB_CUSTOMIZING_GET ?

  The SAP error message PTRM_WEB_UI002 indicates that no trip schemas were returned by the function module PTRM_WEB_CUSTOMIZING_GET. This error typically occurs in the context of the SAP Travel Management module, particularly when users are trying to access trip-related functionalities in the web UI.
  Causes:
  
  Missing Configuration: The most common cause is that there are no trip schemas configured in the system. Trip schemas are essential for defining the rules and parameters for travel expenses.
  Authorization Issues: The user may not have the necessary authorizations to view or access the trip schemas.
  Data Inconsistency: There may be inconsistencies or issues in the customizing settings related to travel management.
  System Errors: There could be temporary issues with the SAP system or the web UI that prevent the retrieval of trip schemas.
  
  Solutions:
  
  
  Check Trip Schema Configuration:
  
  Navigate to the customizing settings in SAP (Transaction SPRO).
  Go to Travel Management > Travel Expenses > Define Trip Schemas.
  Ensure that trip schemas are defined and active. If none exist, you will need to create them.
  
  
  
  Verify Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access trip schemas.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Review Customizing Settings:
  
  Ensure that all necessary customizing settings related to travel management are correctly configured.
  Check for any missing or incorrect entries in the relevant customizing tables.
  
  
  
  Check for System Issues:
  
  If the issue persists, check for any system errors or logs that might indicate a problem with the web UI or the backend processing.
  You can use transaction SLG1 to view application logs for any related errors.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU53 (Authorization Check), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to Travel Management for detailed information on configuring trip schemas and related functionalities.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.