How To Fix PTRM_WEB_UI004 - Country &1 not supported for routing

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 004

• Message text: Country &1 not supported for routing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI004 - Country &1 not supported for routing ?

  The SAP error message PTRM_WEB_UI004, which states "Country &1 not supported for routing," typically occurs in the context of SAP Transportation Management (TM) or related modules when the system encounters a country code that is not configured or supported for routing purposes.
  Cause:
  
  Unsupported Country Code: The country code specified in the transaction or configuration is not recognized by the system. This could be due to a typo, an outdated country code, or a country that has not been set up in the system.
  Missing Configuration: The routing configuration for the specified country may not have been set up in the system. This includes missing transportation lanes, routes, or other necessary configurations.
  Data Inconsistency: There may be inconsistencies in the master data, such as incorrect addresses or locations that do not correspond to the expected country codes.
  
  Solution:
  
  Check Country Code: Verify that the country code being used is correct. Ensure that it matches the standard ISO country codes and is spelled correctly.
  Configure Routing: If the country is valid but not supported, you may need to configure routing for that country. This involves:
  
  Setting up transportation lanes for the country.
  Defining routes and modes of transport that are applicable.
  Ensuring that all necessary master data (like locations and carriers) is correctly set up.
  
  
  Review Master Data: Check the master data for any inconsistencies. Ensure that all addresses and locations are correctly assigned to the appropriate country codes.
  Consult Documentation: Refer to SAP documentation or help resources for specific configuration steps related to transportation management and routing.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on routing configurations.
  Transaction Codes: Familiarize yourself with transaction codes related to transportation management, such as /SCMTMS/ for TM configuration.
  User Roles: Ensure that the user has the necessary permissions to access and modify routing configurations in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.