How To Fix PTRM_WEB_UI001 - No values returned by PTRM_WEB_CUSTOMIZING_GET

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 001

• Message text: No values returned by PTRM_WEB_CUSTOMIZING_GET

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI001 - No values returned by PTRM_WEB_CUSTOMIZING_GET ?

  The SAP error message PTRM_WEB_UI001 with the description "No values returned by PTRM_WEB_CUSTOMIZING_GET" typically occurs in the context of the SAP Portfolio and Project Management (PPM) module, particularly when using the web user interface (Web UI). This error indicates that the system was unable to retrieve any values or data for a specific customizing request.
  Causes:
  
  Missing Customizing Data: The customizing data that the system is trying to access may not be set up or may be incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the customizing data.
  Configuration Errors: There may be issues in the configuration settings that prevent the retrieval of data.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings in the SAP system and ensure that all necessary data is correctly configured.
  Use transaction codes like SPRO to access the customizing settings and verify that the relevant entries exist.
  
  
  
  Verify Authorizations:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the required customizing data.
  Check the user roles and profiles to confirm that they include the necessary permissions.
  
  
  
  Review Configuration:
  
  Check the configuration for the specific area of the PPM module that is generating the error. Ensure that all required settings are in place.
  Look for any inconsistencies or missing entries in the configuration.
  
  
  
  Check for Technical Issues:
  
  Review system logs (transaction SLG1) for any related error messages that might provide more context.
  If necessary, consult with your technical team to investigate any potential issues with the database or application server.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the function module or method that is generating the error to identify the root cause.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, SLG1 for logs, and SE80 for development.
  Documentation: Review the official SAP documentation for the PPM module to understand the customizing options and requirements.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.