How To Fix PTRA_WEB_INTERFACE025 - Advances: Entries outside the travel time were deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 025

• Message text: Advances: Entries outside the travel time were deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE025 - Advances: Entries outside the travel time were deleted ?

  The SAP error message PTRA_WEB_INTERFACE025 typically occurs in the context of the SAP Travel Management module, particularly when dealing with travel requests or travel expenses. This error indicates that there are entries in the travel request that fall outside the defined travel time, and as a result, those entries have been deleted.
  Cause:
  The primary cause of this error is that the entries (such as travel segments, accommodations, or other expenses) are not aligned with the specified travel dates and times. This can happen due to:
  
  Incorrect Travel Dates: The travel dates entered in the system do not match the dates of the expenses or entries.
  Time Zone Issues: If the time zones are not correctly set, it may lead to discrepancies in the travel time.
  Manual Entry Errors: Users may have manually entered expenses or travel segments that do not correspond to the actual travel itinerary.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Travel Dates: Check the travel request to ensure that the travel dates and times are correctly entered. Make sure that all entries fall within the specified travel period.
  
  
  Check Entries: Review all entries related to the travel request. Ensure that they are valid and correspond to the travel dates. If any entries are outside the travel time, they should be adjusted or removed.
  
  
  Adjust Time Zones: If applicable, verify that the time zones for the travel request and the entries are consistent. Adjust them if necessary.
  
  
  Recreate Entries: If entries were deleted due to this error, you may need to recreate them after ensuring they are within the correct travel time.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing travel requests and expenses.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to correctly enter travel requests and expenses to minimize errors in the future.
  System Configuration: Review the configuration settings in the SAP Travel Management module to ensure they align with your organization's travel policies.
  
  By following these steps, you should be able to resolve the error and ensure that travel entries are correctly processed within the SAP system.