How To Fix PT_FMLA022 - The system is unable to determine the personal work schedule

SAP Error Message - Details

• Message type: E = Error

• Message class: PT_FMLA - FMLA Messages

• Message number: 022

• Message text: The system is unable to determine the personal work schedule

What causes this issue?

When calculating the week converter or checking the employee's
eligibility, the system was unable to determine the employee's working
time.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Notify your system administrator.

Procedure for System Administrators

In the Customizing settings for the rule processed, you specified that
the system is to use the employee's planned working time to calculate
the working hours.
The system encountered errors when reading the personal work schedule
to calculate the average. Check the employee's work schedule.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PT_FMLA022 - The system is unable to determine the personal work schedule ?

  The SAP error message PT_FMLA022, which states "The system is unable to determine the personal work schedule," typically occurs in the context of time management and personnel administration. This error indicates that the system is unable to retrieve or calculate the work schedule for a specific employee, which can affect various processes such as time recording, leave requests, or payroll calculations.
  Causes:
  
  Missing or Incorrect Work Schedule: The employee may not have a defined work schedule in the system, or the assigned work schedule may be incorrect.
  Date Range Issues: The date range for which the work schedule is being requested may not be valid or may not correspond to any defined work schedule.
  Organizational Assignment: The employee's organizational assignment may not be correctly set up, leading to issues in determining the work schedule.
  Master Data Issues: There may be missing or incorrect master data related to the employee, such as absence types, infotypes, or other relevant data.
  Configuration Issues: There may be configuration issues in the time management module that prevent the system from determining the work schedule.
  
  Solutions:
  
  Check Employee Master Data: Verify that the employee's master data is complete and accurate. Check infotypes related to work schedules (e.g., infotype 0007 - Planned Working Time).
  Review Work Schedule Assignment: Ensure that the employee has a valid work schedule assigned. This can be checked in the employee's infotype 0007.
  Validate Date Ranges: Ensure that the date range for which the work schedule is being requested is valid and corresponds to the employee's work schedule.
  Organizational Structure: Check the employee's organizational assignment to ensure it is correctly set up and that the work schedule is defined for that organizational unit.
  Configuration Review: If you have access, review the configuration settings in the time management module to ensure that work schedules are set up correctly.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional troubleshooting steps or known issues.
  
  Related Information:
  
  Infotypes: Familiarize yourself with relevant infotypes such as 0001 (Organizational Assignment), 0007 (Planned Working Time), and 2001 (Absences).
  Transaction Codes: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check and update employee records.
  SAP Notes: Search for SAP Notes related to PT_FMLA022 for any patches or updates that may address this issue.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the PT_FMLA022 error in SAP.