How To Fix PSSC_TOOLS021 - No customizing entries have been determined

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 021

• Message text: No customizing entries have been determined

What causes this issue?

No Customizing entries can be determined. Some Customizing entries might
exist but might not be maintained in your system language.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the frequency types in your system language in Customizing for
<LS>Public Sector Management</> under <LS>Social Services -> Basic
Settings -> Periods and Due Date Rule Settings -> Define Frequencies and
Maintain Frequency Mappings.</>
Check that the required Customizing entries are correctly marked as
'active', using the indicators in the entitlement frequency and payment
frequency columns.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_TOOLS021 - No customizing entries have been determined ?

  The SAP error message PSSC_TOOLS021: No customizing entries have been determined typically occurs in the context of SAP applications that involve configuration or customization settings, particularly in the SAP S/4HANA or SAP Business Suite environments. This error indicates that the system could not find any relevant customizing entries for the operation you are trying to perform.
  Causes:
  
  Missing Customizing Entries: The most common cause is that the necessary customizing entries have not been created or are missing in the relevant configuration tables.
  Incorrect Configuration: The configuration settings may not be set up correctly, leading to the system being unable to find the required entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the customizing entries.
  Transport Issues: If the customizing entries were transported from another system, there may have been issues during the transport process that resulted in missing entries.
  Incorrect Selection Criteria: The selection criteria used in the transaction may not match any existing entries.
  
  Solutions:
  
  
  Check Customizing Entries:
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and verify that the necessary entries exist.
  If they do not exist, create the required customizing entries.
  
  
  
  Review Configuration Settings:
  
  Ensure that all necessary configuration settings are correctly set up according to the business requirements.
  Consult the documentation or configuration guides for the specific module you are working with.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate authorizations to access the customizing entries.
  If necessary, consult with your SAP security team to ensure the user has the required roles and permissions.
  
  
  
  Transport Management:
  
  If the customizing entries were supposed to be transported from another system, check the transport logs for any errors.
  Ensure that the transport request was released and imported correctly.
  
  
  
  Adjust Selection Criteria:
  
  Review the selection criteria you are using in the transaction. Make sure they are correct and relevant to the entries you expect to find.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in customizing or configuration, such as SPRO (SAP Reference IMG), SE11 (Data Dictionary), or SE80 (Object Navigator).
  Documentation: Refer to the official SAP documentation for the specific module you are working with to understand the required customizing settings.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.