How To Fix PSSC_CONTR045 - Cannot access SXP document data for External ID &1 (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_CONTR - Messages for application controller

• Message number: 045

• Message text: Cannot access SXP document data for External ID &1 (internal error)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_CONTR045 - Cannot access SXP document data for External ID &1 (internal error) ?

  The SAP error message PSSC_CONTR045 indicates that there is an issue accessing the SXP (Supplier Experience Platform) document data for a specific External ID. This error typically arises due to internal issues within the SAP system or configuration problems. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Data Corruption: The data associated with the External ID may be corrupted or incomplete.
  Configuration Issues: There may be misconfigurations in the system settings related to the SXP or document management.
  Authorization Issues: The user may not have the necessary permissions to access the document data.
  System Bugs: There could be bugs in the SAP system or specific patches that need to be applied.
  Database Issues: Problems with the underlying database, such as connectivity issues or data integrity problems.
  
  Solutions:
  
  Check External ID: Verify that the External ID provided in the error message is correct and exists in the system.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the SXP document data.
  Data Consistency Check: Run data consistency checks to identify and resolve any corruption or inconsistencies in the data.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error message, External ID, and any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and SXP-related transactions that may help in troubleshooting.
  Documentation: Review SAP documentation related to SXP and document management for any configuration guidelines or best practices.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message PSSC_CONTR045. If the problem continues, further investigation with SAP support may be necessary.