How To Fix PSSC_AD_BILL013 - Payment family does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_AD_BILL - PSSC_AD_BILL

• Message number: 013

• Message text: Payment family does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_AD_BILL013 - Payment family does not exist ?

  The SAP error message PSSC_AD_BILL013 indicates that the payment family you are trying to use does not exist in the system. This error typically occurs in the context of billing or payment processing within SAP, particularly in the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules.
  Cause:
  
  Missing Configuration: The payment family has not been defined or configured in the system.
  Incorrect Input: The payment family code or identifier being used in the transaction is incorrect or misspelled.
  Data Migration Issues: If data was migrated from another system, the payment family may not have been included in the migration.
  System Updates: Changes in system configuration or updates may have led to the payment family being removed or altered.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the customizing transaction SPRO).
  Ensure that the payment family is defined correctly in the system. You may need to create a new payment family if it does not exist.
  
  
  
  Verify Input:
  
  Double-check the payment family code you are using in your transaction. Ensure that it matches exactly with what is defined in the system.
  
  
  
  Consult Documentation:
  
  Review any documentation or guidelines related to payment families in your organization to ensure compliance with naming conventions and configurations.
  
  
  
  Data Migration Review:
  
  If this issue arose after a data migration, review the migration logs and ensure that all necessary data, including payment families, was successfully migrated.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases notes that address specific issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) to help in troubleshooting.
  Documentation: Review SAP Help documentation for Convergent Charging or Invoicing for detailed information on payment families and their configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.