How To Fix PSSC_ACC_ADAPTER013 - Item Category (CRM) &1 does not exist in ERP

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_ACC_ADAPTER -

• Message number: 013

• Message text: Item Category (CRM) &1 does not exist in ERP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_ACC_ADAPTER013 - Item Category (CRM) &1 does not exist in ERP ?

  The SAP error message PSSC_ACC_ADAPTER013 indicates that the item category specified in the CRM system does not exist in the ERP system. This error typically occurs during the integration between SAP CRM and SAP ERP, particularly when trying to transfer sales documents or related data.
  Cause:
  
  Missing Item Category: The item category defined in the CRM system is not available or not defined in the ERP system.
  Configuration Issues: There may be a configuration mismatch between the CRM and ERP systems, leading to the item category not being recognized.
  Data Transfer Issues: If the data transfer settings or mappings between CRM and ERP are not correctly set up, it can lead to this error.
  Custom Development: If there are custom developments or enhancements in either system, they may not be aligned, causing discrepancies in item categories.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the ERP system and check if the item category exists. You can do this by navigating to the relevant configuration settings in the ERP system (Transaction code: OVAV for item category configuration).
  If the item category does not exist, you may need to create it in the ERP system.
  
  
  
  Synchronize Configuration:
  
  Ensure that the item categories in the CRM system are properly mapped to the corresponding item categories in the ERP system. This may involve checking the integration settings and ensuring that all necessary item categories are defined in both systems.
  
  
  
  Review Integration Settings:
  
  Check the middleware or integration settings (like SAP PI/PO or SAP Cloud Platform Integration) to ensure that the data transfer is correctly configured and that the item categories are being correctly mapped.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific versions of CRM and ERP you are using. There may be specific notes or guidelines provided by SAP for handling such integration issues.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the item categories are now recognized and that the error does not occur again.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or solutions based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVAV (for item category configuration) and CRMD_ORDER (for CRM order management).
  Integration Scenarios: Understand the integration scenarios between SAP CRM and ERP, including the data flow and dependencies.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.