How To Fix PSRM_SOA038 - SPS ID and RMS ID are empty

SAP Error Message - Details

• Message type: E = Error

• Message class: PSRM_SOA - Messages for Service Enterprises in PublicSectorRecordsMgnmt

• Message number: 038

• Message text: SPS ID and RMS ID are empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSRM_SOA038 - SPS ID and RMS ID are empty ?

  The SAP error message PSRM_SOA038 indicates that both the SPS ID (Service Provider System ID) and the RMS ID (Resource Management System ID) are empty. This error typically occurs in the context of SAP's Supplier Relationship Management (SRM) or related modules when the system is trying to process a request that requires these identifiers but cannot find them.
  Cause:
  
  Missing Configuration: The SPS ID and RMS ID may not be configured correctly in the system. This could be due to missing entries in the relevant configuration tables or settings.
  Data Entry Error: The user may not have entered the required IDs in the relevant fields when creating or processing a document.
  Integration Issues: If the system is integrated with other applications or systems, there may be issues in the data transfer that result in these IDs not being populated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the required IDs.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP SRM or the related module.
  Ensure that the SPS ID and RMS ID are correctly defined and linked to the appropriate service providers or resources.
  
  
  
  Data Entry Verification:
  
  Review the document or transaction that triggered the error.
  Ensure that the SPS ID and RMS ID fields are filled in correctly. If they are empty, provide the necessary values.
  
  
  
  Integration Check:
  
  If the system is integrated with other applications, check the integration settings and logs to ensure that data is being transferred correctly.
  Look for any errors in the middleware or integration layer that might indicate why the IDs are not being populated.
  
  
  
  Authorization Review:
  
  Verify that the user has the necessary authorizations to access and view the SPS ID and RMS ID.
  If needed, consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SRM you are using. There may be specific patches or updates that address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details of the error message and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM that may help in troubleshooting, such as BBP_PD for processing purchase documents.
  SAP Notes: Search for SAP Notes related to the error message PSRM_SOA038 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.