How To Fix PSRM_SOA040 - Record search failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PSRM_SOA - Messages for Service Enterprises in PublicSectorRecordsMgnmt

• Message number: 040

• Message text: Record search failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSRM_SOA040 - Record search failed ?

  The SAP error message PSRM_SOA040: Record search failed typically occurs in the context of SAP Supplier Relationship Management (SRM) when the system is unable to find or retrieve the requested records during a search operation. This can happen for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Data Not Available: The records you are trying to search for may not exist in the database or may have been deleted.
  Search Criteria: The search criteria used may be too restrictive or incorrect, leading to no matching records.
  Authorization Issues: The user may not have the necessary authorizations to view the records.
  System Configuration: There may be issues with the configuration of the search functionality or the underlying database.
  Technical Issues: There could be technical problems such as database connectivity issues or performance problems affecting the search operation.
  
  Solutions:
  
  Check Data Availability: Verify that the records you are searching for actually exist in the system. You can do this by checking the relevant tables or using different search criteria.
  Review Search Criteria: Ensure that the search criteria you are using are correct and not overly restrictive. Try broadening the search parameters.
  Authorization Check: Confirm that the user has the necessary authorizations to access the records. You may need to consult with your SAP security team to review user roles and permissions.
  System Configuration: Check the configuration settings related to the search functionality in SAP SRM. Ensure that everything is set up correctly.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can check for any underlying technical issues, such as database errors or performance bottlenecks.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or SU53 (Authorization Check).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Check system logs (SM21) and application logs (SLG1) for any additional error messages or warnings that could provide more context about the failure.
  
  By following these steps, you should be able to identify the cause of the PSRM_SOA040 error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further investigation.