How To Fix PSHLP_MSG_CL021 - Cache update failed; see cache logs

SAP Error Message - Details

• Message type: E = Error

• Message class: PSHLP_MSG_CL - Message Class for PS EhP4 Developments

• Message number: 021

• Message text: Cache update failed; see cache logs

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSHLP_MSG_CL021 - Cache update failed; see cache logs ?

  The SAP error message PSHLP_MSG_CL021 indicates that there was a failure in updating the cache, and it suggests checking the cache logs for more details. This error can occur in various contexts within SAP, particularly when dealing with caching mechanisms in applications or during data processing.
  Causes:
  
  Data Inconsistency: The data being processed may have inconsistencies or issues that prevent the cache from being updated correctly.
  System Performance Issues: High load on the system or performance bottlenecks can lead to timeouts or failures in cache updates.
  Configuration Issues: Incorrect configuration settings for caching mechanisms can lead to failures.
  Database Issues: Problems with the underlying database, such as connectivity issues or data corruption, can also cause cache update failures.
  Insufficient Resources: Lack of memory or other system resources can prevent the cache from being updated.
  
  Solutions:
  
  Check Cache Logs: The first step is to check the cache logs for detailed error messages. This can provide insights into what specifically caused the cache update to fail.
  Review Data Consistency: Ensure that the data being processed is consistent and valid. Look for any anomalies or errors in the data.
  Monitor System Performance: Use SAP monitoring tools to check for performance issues. If the system is under heavy load, consider optimizing queries or increasing system resources.
  Configuration Review: Review the configuration settings related to caching. Ensure that they are set up correctly according to SAP best practices.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any connectivity issues or errors in the database logs.
  Increase Resources: If the system is running low on resources, consider increasing memory or CPU allocation to improve performance.
  Restart Services: In some cases, restarting the relevant SAP services or the entire system may resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to caching mechanisms and error handling for more context on how to manage cache updates effectively.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.