How To Fix PO807 - Printer is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 807

• Message text: Printer is unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO807 - Printer is unknown ?

  The SAP error message "PO807 Printer is unknown" typically occurs when the system cannot recognize or find the specified printer in the SAP environment. This can happen for several reasons, including configuration issues, network problems, or incorrect printer settings.
  Causes:
  
  Printer Not Defined: The printer may not be defined in the SAP system.
  Incorrect Printer Name: The printer name specified in the print settings may be incorrect or misspelled.
  Network Issues: There may be network connectivity issues preventing the SAP system from accessing the printer.
  Authorization Issues: The user may not have the necessary authorizations to access the printer.
  Printer Configuration: The printer may not be properly configured in the SAP system or in the operating system.
  Output Device Not Active: The output device may not be active or may have been deactivated.
  
  Solutions:
  
  
  Check Printer Definition:
  
  Go to transaction code SPAD (Spool Administration) in SAP.
  Check if the printer is defined under "Output Devices."
  If it is not defined, you will need to create a new output device.
  
  
  
  Verify Printer Name:
  
  Ensure that the printer name used in the print settings matches the name defined in SAP.
  Check for any typos or incorrect characters.
  
  
  
  Test Printer Connectivity:
  
  Ensure that the printer is powered on and connected to the network.
  Try printing a test page from the operating system to confirm that the printer is functioning correctly.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access the printer.
  Check the user roles and profiles to ensure they include printer access.
  
  
  
  Review Printer Configuration:
  
  Ensure that the printer is correctly configured in both SAP and the operating system.
  Check the device type and other settings in the output device configuration.
  
  
  
  Activate Output Device:
  
  If the output device is inactive, activate it in the SPAD transaction.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes or documentation that may address specific issues related to the printer error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  SU01: User Maintenance (to check user authorizations)
  
  
  
  Documentation: Refer to SAP Help documentation for detailed instructions on configuring printers and troubleshooting printing issues.
  
  
  If the problem persists after trying the above solutions, it may be helpful to consult with your SAP Basis team or technical support for further assistance.