How To Fix PO785 - Connection to external converter failed (error &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 785

• Message text: Connection to external converter failed (error &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO785 - Connection to external converter failed (error &1) ?

  The SAP error message PO785, which states "Connection to external converter failed (error &1)," typically occurs when there is an issue with the connection to an external converter that is used for processing data formats, such as converting between different file formats or encoding types.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external converter.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external converter can lead to connection failures.
  External Converter Down: The external converter service may be down or not running.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the external converter.
  Incorrect Parameters: The parameters or credentials used to connect to the external converter may be incorrect.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external converter. You can use tools like ping or telnet to test connectivity.
  Review Configuration Settings: Verify the configuration settings in the SAP system for the external converter. Ensure that the correct host, port, and other parameters are specified.
  Check External Converter Status: Ensure that the external converter service is running and operational. Restart the service if necessary.
  Firewall and Security Settings: Check firewall settings to ensure that they are not blocking the connection to the external converter. Adjust settings as needed.
  Validate Connection Parameters: Double-check the connection parameters, including any credentials, to ensure they are correct.
  Review Logs: Check the logs of both the SAP system and the external converter for any additional error messages or clues that could help diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific external converter being used to ensure that it is configured correctly and is compatible with your SAP version.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the external converter for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the PO785 error in your SAP environment.