How To Fix PO776 - Demand for print jobs ended due to connection problems

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 776

• Message text: Demand for print jobs ended due to connection problems

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO776 - Demand for print jobs ended due to connection problems ?

  The SAP error message PO776, which states "Demand for print jobs ended due to connection problems," typically indicates that there is an issue with the connection between the SAP system and the printer or print server. This can occur for various reasons, including network issues, printer configuration problems, or issues with the SAP spool system.
  Causes:
  
  Network Issues: There may be a network connectivity problem between the SAP application server and the printer or print server.
  Printer Configuration: The printer may not be correctly configured in the SAP system, or it may be offline or turned off.
  Spool Request Issues: The spool request may have encountered an error, or the spool system may be experiencing issues.
  Driver Issues: The printer driver may not be installed correctly or may be incompatible with the SAP system.
  Authorization Issues: The user may not have the necessary permissions to access the printer.
  
  Solutions:
  
  Check Printer Status: Ensure that the printer is powered on, connected to the network, and ready to accept print jobs.
  Verify Printer Configuration: In SAP, check the printer configuration in transaction SPAD (Spool Administration) to ensure that the printer is set up correctly.
  Test Network Connectivity: Use tools like ping or traceroute to check the network connection between the SAP server and the printer.
  Review Spool Requests: Go to transaction SP01 (Spool Request) to check the status of the spool requests. Look for any errors or issues that may indicate why the print job failed.
  Check Printer Drivers: Ensure that the correct printer drivers are installed and configured on the SAP application server.
  Review Authorizations: Check if the user has the necessary authorizations to print to the specified printer.
  Restart Print Services: If the issue persists, consider restarting the print services on the SAP server or the print server.
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  SP02: User Spool Requests
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to printing problems.
  Logs: Review system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your IT support team or SAP Basis team for further investigation.