How To Fix PO774 - Printer or spooler has paused

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 774

• Message text: Printer or spooler has paused

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO774 - Printer or spooler has paused ?

  The SAP error message PO774, which states "Printer or spooler has paused," typically indicates that there is an issue with the printer or the spool system that is preventing print jobs from being processed. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Printer Paused: The printer itself may be paused due to various reasons, such as being out of paper, being turned off, or having a paper jam.
  Spooler Service Issues: The spooler service on the server or client machine may be paused or stopped.
  Configuration Issues: There may be misconfigurations in the printer settings within SAP or the operating system.
  Network Issues: If the printer is networked, there may be connectivity issues preventing communication with the printer.
  Driver Issues: Outdated or incompatible printer drivers can cause the spooler to pause.
  
  Solutions:
  
  
  Check Printer Status:
  
  Ensure that the printer is powered on and connected.
  Check for any error messages on the printer display.
  Make sure there is enough paper and toner.
  
  
  
  Restart the Printer:
  
  Sometimes, simply restarting the printer can resolve the issue.
  
  
  
  Check Spooler Service:
  
  On Windows, go to Services and check if the "Print Spooler" service is running. If it is paused or stopped, restart it.
  You can also clear the print queue by stopping the spooler service, deleting files in the spool folder (usually located at C:\Windows\System32\spool\PRINTERS), and then restarting the spooler service.
  
  
  
  Review SAP Printer Configuration:
  
  In SAP, go to transaction SPAD (Spool Administration) and check the configuration of the printer.
  Ensure that the printer is correctly defined and that the output device is active.
  
  
  
  Check Network Connectivity:
  
  If the printer is networked, ensure that the network connection is stable and that the printer is reachable from the SAP server.
  
  
  
  Update Printer Drivers:
  
  Ensure that the latest drivers for the printer are installed on the server or client machine.
  
  
  
  Consult Logs:
  
  Check the SAP system logs and the operating system logs for any additional error messages that might provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to printer and spooler problems.
  Documentation: Refer to the SAP Help Portal for detailed documentation on printer configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the PO774 error in SAP.