How To Fix PO562 - Device &1 cannot be queried

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 562

• Message text: Device &1 cannot be queried

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO562 - Device &1 cannot be queried ?

  The SAP error message PO562, which states "Device &1 cannot be queried," typically occurs when there is an issue with the printer device configuration or communication in the SAP system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Device Not Defined: The printer device specified in the output request may not be defined in the SAP system.
  Device Configuration Issues: The printer may not be properly configured in the SAP spool system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the printer.
  Authorization Issues: The user may not have the necessary authorizations to access the printer.
  Device Status: The printer may be offline or in an error state, making it unavailable for queries.
  
  Solutions:
  
  
  Check Device Definition:
  
  Go to transaction code SPAD (Spool Administration) and check if the printer device (indicated by &1 in the error message) is defined.
  If it is not defined, you will need to create a new device definition.
  
  
  
  Verify Device Configuration:
  
  Ensure that the printer is correctly configured in SPAD. Check the device type, output attributes, and connection settings.
  Make sure that the device type is compatible with the printer hardware.
  
  
  
  Test Printer Connectivity:
  
  Use the "Test" function in SPAD to check if the SAP system can communicate with the printer.
  Ensure that the printer is powered on and connected to the network.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access the printer. This can be checked in transaction SU01 (User Maintenance).
  
  
  
  Check Printer Status:
  
  Ensure that the printer is online and not in an error state. You may need to check the printer's physical status or consult with the IT department responsible for printer maintenance.
  
  
  
  Review Spool Requests:
  
  Check the spool requests in transaction SP01 to see if there are any related errors or issues that can provide more context.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Management
  SU01: User Maintenance
  
  
  Documentation: Refer to SAP Help documentation for detailed information on printer configuration and troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the PO562 error.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.