How To Fix PO386 - Operating system query not possible for protected connection

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 386

• Message text: Operating system query not possible for protected connection

What causes this issue?

An operating system query regarding the status of an output request is
not possible for a secure connection.

System Response

The device definition cannot be saved.

How to fix this error?

Activate the function 'Do not query operating system' for this output
device.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO386 - Operating system query not possible for protected connection ?

  The SAP error message PO386, which states "Operating system query not possible for protected connection," typically occurs when there is an issue with the connection to the operating system, particularly in scenarios involving protected connections such as secure network communications (e.g., SSL/TLS).
  Cause:
  
  Protected Connection: The error often arises when the SAP system is trying to perform an operating system query (like checking for file existence or accessing system resources) over a secure connection that does not allow such operations.
  Authorization Issues: The user or service account may not have the necessary permissions to perform the requested operation.
  Configuration Issues: There may be misconfigurations in the SAP system or the underlying operating system that prevent the query from being executed.
  Network Issues: Problems with the network configuration or firewall settings may also lead to this error.
  
  Solution:
  
  Check Connection Settings: Ensure that the connection settings for the SAP system are correctly configured. If you are using a secure connection, verify that the SSL/TLS settings are properly set up.
  Review Authorizations: Check the authorizations of the user or service account that is trying to perform the operation. Ensure that it has the necessary permissions to execute operating system queries.
  Adjust Configuration: If applicable, adjust the configuration settings in the SAP system or the operating system to allow for the required queries. This may involve changing security settings or modifying the way connections are handled.
  Network Configuration: Verify that there are no network issues or firewall settings that could be blocking the connection. Ensure that the necessary ports are open and that there are no restrictions on the communication between the SAP system and the operating system.
  Consult Documentation: Refer to SAP Notes or documentation related to your specific version of SAP for any known issues or patches that may address this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or recommendations related to error PO386. SAP frequently updates its knowledge base with solutions for common issues.
  System Logs: Review system logs (such as the developer trace files) for more detailed error messages that may provide additional context for the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.