How To Fix PO353 - No test help is active for this printer (OK code DEBG)

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 353

• Message text: No test help is active for this printer (OK code DEBG)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO353 - No test help is active for this printer (OK code DEBG) ?

  The SAP error message "PO353 No test help is active for this printer (OK code DEBG)" typically indicates that there is an issue with the printer configuration in the SAP system. This error can occur when you attempt to print a document, and the system cannot find the necessary test help or configuration for the specified printer.
  Cause:
  
  Printer Configuration: The printer may not be properly configured in the SAP system. This includes missing or incorrect settings in the device type or output device configuration.
  Device Type: The device type assigned to the printer may not support the required functionality or may not be correctly set up.
  Test Help Not Active: The test help feature for the printer is not activated, which means that the system cannot provide the necessary support for printing tasks.
  Authorization Issues: There may be authorization issues preventing the user from accessing the printer or its configuration.
  
  Solution:
  
  
  Check Printer Configuration:
  
  Go to transaction code SPAD (Spool Administration).
  Check the configuration of the output device (printer) in question.
  Ensure that the device type is correctly assigned and that all necessary parameters are set.
  
  
  
  Activate Test Help:
  
  In the SPAD transaction, look for the option to activate test help for the printer.
  Ensure that the test help is enabled for the device type associated with the printer.
  
  
  
  Verify Device Type:
  
  Ensure that the device type assigned to the printer is compatible with the type of documents you are trying to print.
  If necessary, change the device type to one that is known to work correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the printer and perform printing tasks.
  Check user roles and profiles to confirm that they include the required permissions.
  
  
  
  Test Printing:
  
  After making the necessary changes, perform a test print to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  
  
  Documentation: Refer to SAP Help documentation for detailed information on printer configuration and troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to printer configuration and error messages.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.