How To Fix PMMO_BASIS035 - Username not found; no information on file

SAP Error Message - Details

• Message type: E = Error

• Message class: PMMO_BASIS - Messages for PMMO Basis Objects

• Message number: 035

• Message text: Username not found; no information on file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PMMO_BASIS035 - Username not found; no information on file ?

  The SAP error message PMMO_BASIS035, which states "Username not found; no information on file," typically indicates that the system is unable to locate the user account associated with the username provided. This can occur in various contexts, such as when trying to log in, access certain transactions, or perform specific actions within the SAP system.
  Causes:
  
  Incorrect Username: The username entered may be misspelled or incorrect.
  User Not Created: The user account may not have been created in the SAP system.
  User Deactivation: The user account may have been deactivated or locked.
  Authorization Issues: The user may not have the necessary authorizations to access the requested information or transaction.
  Database Issues: There may be issues with the database or user master data that prevent the system from retrieving user information.
  
  Solutions:
  
  Verify Username: Double-check the username for any typos or errors. Ensure that you are using the correct case, as usernames are often case-sensitive.
  Check User Creation: If you have the necessary permissions, check if the user account exists in the system. You can do this by using transaction code SU01 (User Maintenance) to search for the username.
  User Activation: If the user account exists but is locked or deactivated, you may need to unlock or activate it. This can also be done in transaction SU01.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action they are attempting. This may involve checking roles and profiles assigned to the user.
  Consult with Basis Team: If you are unable to resolve the issue, it may be necessary to consult with your SAP Basis team or system administrator. They can check for any underlying database issues or user master data problems.
  Review System Logs: Check the system logs for any additional error messages or information that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SUIM: User Information System
  
  
  User Management: Understanding how user accounts are managed in SAP, including roles, profiles, and authorizations, is crucial for troubleshooting user-related issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to user management and error messages.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.