How To Fix /PMG/GE_MMP_MESSAGE000 - Parent Master Policy could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_MMP_MESSAGE -

• Message number: 000

• Message text: Parent Master Policy could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_MMP_MESSAGE000 - Parent Master Policy could not be read ?

  The SAP error message /PMG/GE_MMP_MESSAGE000 Parent Master Policy could not be read typically indicates that the system is unable to retrieve or access the parent master policy associated with a specific transaction or process. This can occur in various contexts, particularly in the area of insurance or financial services where master policies are used to manage policies and their relationships.
  Causes:
  
  Missing or Inactive Parent Policy: The parent master policy may not exist in the system, or it may have been marked as inactive.
  Authorization Issues: The user may not have the necessary permissions to access the parent master policy.
  Data Corruption: There could be issues with the data integrity in the database, leading to the inability to read the policy.
  Configuration Issues: Incorrect configuration settings in the SAP system could prevent the proper retrieval of the parent policy.
  System Errors: Temporary system errors or issues with the database connection can also lead to this error.
  
  Solutions:
  
  Check for Existence: Verify that the parent master policy exists in the system. You can do this by searching for the policy number or ID in the relevant transaction.
  Check Status: Ensure that the parent policy is active and not archived or deleted.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to access the parent master policy.
  Data Consistency Check: Run data consistency checks or reports to identify any potential data corruption issues.
  Configuration Review: Review the configuration settings related to master policies to ensure they are set up correctly.
  Consult Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to the module you are working with (e.g., Policy Management) for more insights on how master policies are managed.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error related to the parent master policy not being read in SAP.