How To Fix /PMG/GE_MA_MESSAGE012 - Master Policy application is not saved and is currently open

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_MA_MESSAGE -

• Message number: 012

• Message text: Master Policy application is not saved and is currently open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_MA_MESSAGE012 - Master Policy application is not saved and is currently open ?

  The SAP error message /PMG/GE_MA_MESSAGE012 indicates that a Master Policy application is currently open and cannot be saved. This typically occurs in the context of managing master policies within the SAP system, particularly in the area of insurance or financial services.
  Cause:
  
  Open Session: The master policy application is still open in another session or by another user, preventing any changes from being saved.
  Locking Mechanism: SAP uses a locking mechanism to prevent concurrent modifications to the same data. If the policy is locked by another user or process, you will encounter this error.
  Incomplete Data: Sometimes, if there are required fields that are not filled out, the system may prevent saving the application.
  Technical Issues: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solution:
  
  Check for Open Sessions: Verify if the master policy application is open in another session or by another user. If so, close that session or ask the other user to close it.
  Release Locks: If you have access, you can check for locks using transaction code SM12 to see if there are any locks on the master policy. If you find a lock that is no longer needed, you can release it.
  Complete Required Fields: Ensure that all mandatory fields in the master policy application are filled out correctly. Review the application for any validation errors.
  Log Out and Log Back In: Sometimes, simply logging out of the SAP system and logging back in can resolve temporary issues.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further assistance. They can investigate any underlying issues or system configurations that may be causing the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SM21 (to view system logs), and ST22 (to check for dumps).
  User Permissions: Ensure that you have the necessary permissions to access and modify master policy applications.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the error and successfully save the master policy application.