How To Fix /PMG/GE_MA_MESSAGE010 - Correspondences at master policy application cannot be released

SAP Error Message - Details

• Message type: E = Error

• Message class: /PMG/GE_MA_MESSAGE -

• Message number: 010

• Message text: Correspondences at master policy application cannot be released

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PMG/GE_MA_MESSAGE010 - Correspondences at master policy application cannot be released ?

  The SAP error message /PMG/GE_MA_MESSAGE010 indicates that correspondences at the master policy application cannot be released. This error typically arises in the context of SAP's insurance or financial services modules, particularly when dealing with policy management.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Incomplete Data: Required fields or data for the correspondence are missing or incomplete.
  Status Issues: The master policy or related documents may be in a status that does not allow for the release of correspondences (e.g., draft status).
  Authorization Issues: The user may not have the necessary permissions to release the correspondences.
  Configuration Issues: There may be configuration settings in the system that prevent the release of correspondences.
  Technical Errors: There could be underlying technical issues or bugs in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Data Completeness: Ensure that all required fields for the correspondence are filled out correctly. Review the master policy and any related documents for completeness.
  
  
  Review Status: Check the status of the master policy and ensure it is in a state that allows for the release of correspondences. If it is in draft or another restricted status, you may need to change it.
  
  
  Verify Authorizations: Ensure that the user attempting to release the correspondence has the necessary authorizations. You may need to consult with your SAP security team to verify this.
  
  
  Configuration Review: If you have access, review the configuration settings related to correspondences in the SAP system. Ensure that they are set up correctly to allow for the release.
  
  
  Consult Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to the policy management module for more insights into how correspondences are handled.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.