How To Fix /PM0/AOOL_INSR_PLICY116 - Unknown error in Policy Management system

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/AOOL_INSR_PLICY -

• Message number: 116

• Message text: Unknown error in Policy Management system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/AOOL_INSR_PLICY116 - Unknown error in Policy Management system ?

  The SAP error message /PM0/AOOL_INSR_PLICY116 Unknown error in Policy Management system typically indicates an issue within the Policy Management system, which is part of the SAP Insurance solution. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system-related problems.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the Policy Management module.
  Data Inconsistencies: Missing or incorrect data in the policy records or related tables.
  Authorization Issues: Lack of necessary authorizations for the user trying to access or modify policy data.
  System Bugs: Potential bugs in the SAP system or specific patches that need to be applied.
  Integration Issues: Problems with integration between different SAP modules or external systems.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the Policy Management system to ensure they are set up correctly. This includes checking the policy types, coverage, and other related settings.
  Data Validation: Validate the data associated with the policy in question. Look for any missing or incorrect entries that could be causing the error.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error. This may involve checking roles and permissions in the SAP system.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages or stack traces that can provide additional context about the issue.
  SAP Notes and Patches: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Applying the latest patches or updates may resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SLG1 for logs, and SE80 for development.
  Documentation: Review SAP documentation related to Policy Management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.