How To Fix /PM0/ALT_CM_MESSAGE015 - Error in service for determination of charges

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ALT_CM_MESSAGE -

• Message number: 015

• Message text: Error in service for determination of charges

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ALT_CM_MESSAGE015 - Error in service for determination of charges ?

  The SAP error message /PM0/ALT_CM_MESSAGE015 typically indicates an issue related to the determination of charges in the context of service management or contract management. This error can arise due to various reasons, including configuration issues, missing data, or incorrect settings in the system.
  Possible Causes:
  
  
  Configuration Issues: The charge determination settings may not be properly configured in the system. This could include missing or incorrect entries in the pricing procedure or condition records.
  
  
  Missing Master Data: Required master data such as service master records, condition records, or pricing information may be missing or incomplete.
  
  
  Inconsistent Data: There may be inconsistencies in the data related to the service or contract that is being processed.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the required data or perform the charge determination.
  
  
  System Bugs: There could be bugs or issues in the specific version of SAP you are using that affect the charge determination process.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for charge determination in the relevant customizing transactions (e.g., SPRO). Ensure that all necessary settings are correctly defined.
  
  
  Verify Master Data: Ensure that all required master data is available and correctly maintained. This includes checking service master records, condition records, and any related pricing information.
  
  
  Data Consistency Check: Perform a consistency check on the data involved in the transaction. Look for any discrepancies or missing information that could lead to the error.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to perform the action that is causing the error. If not, work with your security team to grant the appropriate access.
  
  
  Review Logs and Traces: Check the application logs (transaction SLG1) and any relevant traces to gather more information about the error. This can provide insights into what specifically is causing the issue.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to service management and charge determination for additional context and guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.