How To Fix PLM_QUEST041 - The upper scale value must be higher than the lower scale value

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_QUEST - Messages Specific to Questions

• Message number: 041

• Message text: The upper scale value must be higher than the lower scale value

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If you think that the lower scale value is the better valuation, you
can set the indicator "Best Valuation with Least Number of Points".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_QUEST041 - The upper scale value must be higher than the lower scale value ?

  The SAP error message PLM_QUEST041 indicates that there is an issue with the scale values defined in a particular context, likely related to a questionnaire or survey within the Product Lifecycle Management (PLM) module. Specifically, this error occurs when the upper scale value is not greater than the lower scale value, which is a requirement for proper data entry and processing.
  Cause:
  The error is typically caused by one of the following:
  
  Incorrect Data Entry: The user has entered the upper scale value as equal to or less than the lower scale value.
  Configuration Issues: There may be a misconfiguration in the questionnaire or survey settings where the scale values are defined.
  Data Migration Issues: If data has been migrated from another system, the scale values may not have been set correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Scale Values:
  
  Navigate to the relevant questionnaire or survey configuration in SAP.
  Verify the values set for the lower and upper scales.
  Ensure that the upper scale value is greater than the lower scale value.
  
  
  
  Correct Data Entry:
  
  If you are entering the values manually, double-check your entries to ensure they meet the criteria (upper > lower).
  
  
  
  Review Configuration:
  
  If you are an administrator, review the configuration settings for the questionnaire or survey to ensure that the scale values are set correctly.
  Make any necessary adjustments to the configuration.
  
  
  
  Test Changes:
  
  After making corrections, test the questionnaire or survey to ensure that the error no longer appears.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on setting up questionnaires and surveys correctly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the values and configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP PLM Documentation: Review the official SAP documentation for Product Lifecycle Management to understand how to configure questionnaires and surveys properly.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  Training Resources: Consider training sessions or materials on SAP PLM to better understand the system's functionalities and configurations.
  
  By following these steps, you should be able to resolve the PLM_QUEST041 error and ensure that your scale values are set correctly.