How To Fix PLM_AUDIT_STATUS012 - Corrective/preventive action &1 was completed

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_STATUS - Audit: Messages About Status Management

• Message number: 012

• Message text: Corrective/preventive action &1 was completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_STATUS012 - Corrective/preventive action &1 was completed ?

  The SAP error message PLM_AUDIT_STATUS012 indicates that a corrective or preventive action (CAPA) has been marked as completed in the system. This message typically arises in the context of quality management and audit processes within SAP PLM (Product Lifecycle Management).
  Cause:
  The error message is triggered when an attempt is made to perform an action on a CAPA that has already been marked as completed. This could happen in various scenarios, such as:
  
  Trying to reopen or modify a completed CAPA.
  Attempting to assign new tasks or actions to a CAPA that is already closed.
  Performing a status change on a CAPA that is no longer active.
  
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Verify Status: Check the status of the CAPA in question. If it is indeed marked as completed, you will need to determine if any further actions are necessary or if the process can be considered finalized.
  
  
  Reopen CAPA: If you need to make changes or add new actions, you may need to reopen the CAPA. This typically requires specific permissions and may involve changing the status back to an active state, depending on your organization's processes.
  
  
  Consult Documentation: Review your organization's procedures for handling CAPAs. There may be specific guidelines on how to manage completed actions and whether they can be reopened.
  
  
  User Permissions: Ensure that you have the necessary permissions to modify CAPAs. If you do not have the required access, contact your system administrator or the person responsible for SAP user roles.
  
  
  Audit Trail: If the CAPA is part of an audit trail, ensure that any changes comply with regulatory requirements and internal policies.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Training: Ensure that users involved in the CAPA process are trained on how to manage CAPAs effectively, including understanding the implications of marking actions as completed.
  Documentation: Maintain clear documentation of all CAPA processes to avoid confusion and ensure compliance with quality management standards.
  
  By following these steps, you should be able to address the PLM_AUDIT_STATUS012 error message effectively.