How To Fix PK387 - Enter a call quantity larger than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: PK - Production - KANBAN

• Message number: 387

• Message text: Enter a call quantity larger than zero

What causes this issue?

You have selected a replenishment strategy for which the packing
instruction in the control cycle is only used for documentation
purposes. The system does not copy the quantity for each call. Instead,
you have to enter the quantity manually.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a quantity greater than zero for each call.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PK387 - Enter a call quantity larger than zero ?

  The SAP error message PK387 ("Enter a call quantity larger than zero") typically occurs in the context of production planning or material requirements planning (MRP) when a user attempts to create or modify a call-off (or delivery) for a material without specifying a quantity greater than zero. This error is often encountered in scenarios involving scheduling agreements or blanket purchase orders.
  Cause:
  
  Zero Quantity Entry: The most common cause of this error is that the user has entered a call quantity of zero or left the quantity field blank when trying to create or modify a delivery schedule.
  Incorrect Data Entry: The user may have mistakenly entered an invalid quantity or failed to input the required data in the relevant fields.
  System Configuration: There may be specific configurations or settings in the SAP system that enforce certain rules regarding quantity entries.
  
  Solution:
  
  Enter a Valid Quantity: Ensure that you enter a call quantity that is greater than zero. This is the most straightforward solution.
  Check Input Fields: Verify that all required fields are filled out correctly and that the quantity field is not left blank or set to zero.
  Review Scheduling Agreement: If you are working with a scheduling agreement, check the details of the agreement to ensure that it allows for the requested quantity and that there are no restrictions.
  Consult Documentation: If you are unsure about the required quantities or the process, refer to the relevant SAP documentation or user manuals for guidance.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes: This error may occur in various transaction codes related to procurement and production, such as ME31L (Create Scheduling Agreement), ME32L (Change Scheduling Agreement), or ME38 (Display Scheduling Agreement).
  User Roles and Permissions: Ensure that the user has the necessary permissions to create or modify scheduling agreements.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context or fixes.
  Training: If users frequently encounter this error, consider providing training on the correct procedures for entering call quantities in SAP.
  
  By following these steps, you should be able to resolve the PK387 error and proceed with your tasks in SAP.