How To Fix PK389 - Call profile does not have a call control

PK389 - Overview

• Message type: E = Error

• Message class: PK - Production - KANBAN

• Message number: 389

• Message text: Call profile does not have a call control

What causes this issue?

You are using a JIT call profile for JIT outbound calls. This profile
requires a call control. You use call control to define the action
sequence and internal processing statuses of your business process.
Therefore call control is essential for working with JIT outbound calls.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the call control in Customizing for the JIT call profile.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PK389 - Call profile does not have a call control ?

  The SAP error message PK389, which states "Call profile does not have a call control," typically occurs in the context of SAP's telecommunication or call management functionalities, particularly when dealing with the SAP CRM (Customer Relationship Management) or SAP Contact Center modules. This error indicates that the system is unable to find a valid call control configuration associated with the specified call profile.
  
  Cause:
  
  Missing Call Control Configuration: The call profile you are trying to use does not have an associated call control configuration. This could be due to incorrect setup or missing entries in the configuration tables.
  Incorrect Call Profile Assignment: The call profile may not be correctly assigned to the relevant business processes or user roles.
  System 
  Configuration Issues: There may be issues with the overall configuration of the telephony integration or the call management system.
  
  
  Solution:
  
  
  Check Call Profile Configuration:
  
  Navigate to the configuration settings for call profiles in your SAP system.
  Ensure that the