How To Fix PK389 - Call profile does not have a call control

SAP Error Message - Details

• Message type: E = Error

• Message class: PK - Production - KANBAN

• Message number: 389

• Message text: Call profile does not have a call control

What causes this issue?

You are using a JIT call profile for JIT outbound calls. This profile
requires a call control. You use call control to define the action
sequence and internal processing statuses of your business process.
Therefore call control is essential for working with JIT outbound calls.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the call control in Customizing for the JIT call profile.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PK389 - Call profile does not have a call control ?

  The SAP error message PK389, which states "Call profile does not have a call control," typically occurs in the context of SAP's telecommunication or call management functionalities, particularly when dealing with the SAP CRM (Customer Relationship Management) or SAP Contact Center modules. This error indicates that the system is unable to find a valid call control configuration associated with the specified call profile.
  Cause:
  
  Missing Call Control Configuration: The call profile you are trying to use does not have an associated call control configuration. This could be due to incorrect setup or missing entries in the configuration tables.
  Incorrect Call Profile Assignment: The call profile may not be correctly assigned to the relevant business processes or user roles.
  System Configuration Issues: There may be issues with the overall configuration of the telephony integration or the call management system.
  
  Solution:
  
  
  Check Call Profile Configuration:
  
  Navigate to the configuration settings for call profiles in your SAP system.
  Ensure that the call profile you are using has a valid call control assigned to it. This can usually be found in the transaction codes related to telephony integration (e.g., SPRO for configuration).
  
  
  
  Assign Call Control:
  
  If the call control is missing, you may need to create or assign a call control to the call profile. This typically involves defining the call control parameters and linking them to the call profile.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user or role attempting to use the call profile has the necessary authorizations to access the call control.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources specific to your version of SAP for detailed steps on configuring call profiles and call controls.
  
  
  
  Testing:
  
  After making changes, test the configuration to ensure that the error no longer occurs. You may need to restart the relevant services or sessions.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), CRMD_ORDER (for CRM order management), or any specific transaction related to telephony integration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions that may not be covered in standard documentation.
  Support: If the issue persists after checking configurations, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to resolve the PK389 error and ensure that your call profiles are correctly configured for use within your SAP environment.