How To Fix /PICM/UI152 - E-mail not sent; business partner is not available for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PICM/UI -

• Message number: 152

• Message text: E-mail not sent; business partner is not available for user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PICM/UI152 - E-mail not sent; business partner is not available for user &1 ?

  The SAP error message /PICM/UI152 E-mail not sent; business partner is not available for user &1 typically indicates that the system is unable to send an email because the business partner (BP) associated with the user does not exist or is not properly configured in the system. This can occur in various scenarios, such as when trying to send notifications or alerts via email.
  Cause:
  
  Missing Business Partner: The user for whom the email is being sent does not have a corresponding business partner record in the system.
  Incorrect Configuration: The business partner may not have the necessary email address or communication data configured.
  User Assignment: The user may not be correctly assigned to the business partner in the system.
  Data Inconsistency: There may be inconsistencies in the data between the user master record and the business partner record.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Go to the transaction code BP (Business Partner) and check if the business partner exists for the user in question.
  Ensure that the user is assigned to the correct business partner.
  
  
  
  Verify Email Address:
  
  In the business partner record, check if the email address is correctly maintained under the "Communication" section.
  If the email address is missing or incorrect, update it accordingly.
  
  
  
  User Master Record:
  
  Check the user master record (transaction code SU01) to ensure that the user is correctly set up and linked to the appropriate business partner.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  System Configuration:
  
  Verify that the email sending configuration in the SAP system is correctly set up. This includes checking the SMTP settings and ensuring that the email server is reachable.
  
  
  
  Testing:
  
  After making the necessary changes, test the email functionality again to see if the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SU01: User Maintenance
  SICF: Check if the relevant services for email sending are active.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to business partner management and email configuration for further insights.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for more in-depth troubleshooting.