How To Fix /PICM/UI138 - Notification not sent; provide an e-mail ID for the partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PICM/UI -

• Message number: 138

• Message text: Notification not sent; provide an e-mail ID for the partner &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PICM/UI138 - Notification not sent; provide an e-mail ID for the partner &1 ?

  The SAP error message /PICM/UI138 Notification not sent; provide an e-mail ID for the partner &1 typically occurs in the context of the SAP Partner Interaction Center (PICM) when the system attempts to send a notification (such as an email) to a partner but cannot do so because the email address for that partner is missing or not properly configured.
  Cause:
  
  Missing Email Address: The partner record does not have an email address specified.
  Incorrect Configuration: The email address may be incorrectly formatted or not recognized by the system.
  Partner Data Issues: The partner data may not be fully maintained or may have been incorrectly entered.
  
  Solution:
  
  
  Check Partner Data:
  
  Go to the partner master data in SAP (transaction code BP for Business Partner).
  Search for the partner ID indicated in the error message (&1).
  Verify that the email address is correctly entered in the communication section of the partner's details.
  
  
  
  Update Email Address:
  
  If the email address is missing, add a valid email address.
  If it is incorrectly formatted, correct it to ensure it follows standard email formatting (e.g., [e-mail]).
  
  
  
  Save Changes: After making the necessary updates, save the changes to the partner record.
  
  
  Test Notification: After updating the email address, try to resend the notification to ensure that the issue is resolved.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing partner data.
  Email Configuration: Ensure that the email configuration in your SAP system is correctly set up to send notifications. This may involve checking the SMTP settings in transaction SCOT.
  User Authorizations: Ensure that you have the necessary authorizations to view and edit partner data.
  Documentation: Refer to SAP Help documentation for more details on managing partner data and notifications.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or technical team to investigate further, as there could be underlying configuration issues or system errors.