How To Fix /PICM/UI137 - Activity template 'ICMALT' is not defined for issue type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PICM/UI -

• Message number: 137

• Message text: Activity template 'ICMALT' is not defined for issue type &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message /PICM/UI137 - Activity template 'ICMALT' is not defined for issue type &1 ?

  The SAP error message /PICM/UI137 Activity template 'ICMALT' is not defined for issue type &1 typically occurs in the context of the SAP Interaction Center or the SAP Customer Relationship Management (CRM) module. This error indicates that the system is trying to use an activity template (in this case, 'ICMALT') that has not been defined for the specified issue type.
  Cause:
  
  Missing Activity Template: The activity template 'ICMALT' is not defined in the system for the specific issue type you are trying to use.
  Configuration Issues: There may be a configuration issue where the activity template is not linked to the issue type in the system settings.
  Custom Development: If there have been custom developments or modifications, it is possible that the activity template was not included or properly configured.
  
  Solution:
  
  
  Define the Activity Template:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to the relevant section for defining activity templates. This is usually found under:
  Customer Relationship Management -> Master Data -> Activity Management -> Define Activity Templates
  
  Check if the activity template 'ICMALT' exists. If it does not, you will need to create it.
  
  
  
  Link Activity Template to Issue Type:
  
  Ensure that the activity template is linked to the relevant issue type. This can typically be done in the same IMG area where you define activity templates.
  Look for settings related to issue types and ensure that 'ICMALT' is associated with the issue type you are working with.
  
  
  
  Check Customizations:
  
  If your organization has custom developments, check with your SAP development team to ensure that the activity template is correctly implemented and associated with the issue type.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Review the SAP documentation for CRM and Interaction Center for more details on activity templates and issue types.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that the activity template is properly defined and linked to the issue type in your SAP system.